Pommy
Start free

All your customer service tools, one powerful platform.

AI-powered live chat and operations management helps teams resolve customer issues faster, automate support workflows, and scale operations without growing headcount — in every language, anywhere in the world.

Start free Request a demo
No card · Free up to 500 conversations / mo
Pommy
Typically replies instantly
Write a message…
AI handling · 1.2s average reply
Channels

One inbox. Every channel they love.

WhatsApp
2.7B users
Is the Mk2 in stock?
Yes! Ships free over €60 📦

Reply where 2.7B people already chat. AI answers first, your team takes over with one tap.

Official APITemplatesClick-to-chat
Telegram
900M users
How do I reset 2FA?
I can help with that 👇

Connect a bot or channel in 60 seconds. Inline buttons, group chats and silent broadcasts.

Bot APIInline buttonsGroups
Web widget
Your site
Hi! 👋 How can we help?
Track my order

A beautiful, fast chat bubble that matches your brand — installs with one script tag.

1-line installBrandedNo-code
The platform

Everything support needs. Nothing it shouts.

The AI answers first, your team steps in when it matters.

AI Brain

Answers in your tone, citing your own docs — and steps aside the moment a human is needed.

Products in chat

Sends real product cards — image, price, one-tap add-to-cart — not bare links.

Proactive invite

See visitors live and reach out before they bounce — from a real person.

Agent console

Every channel and every customer in one calm, unified inbox.

Edge performance

First reply in under a second, anywhere on earth. Built on Cloudflare.

Agent console · where you'll live

WhatsApp, Telegram, the widget. One inbox.

Every channel lands in one quiet, unified pane.

Pommy · Inbox
All 128Mine 12Unassigned
MR
Maya Reyes2m
Checkout keeps failing on the Pro upgrade…
Open
DT
Diego Tavaresnow
I need to talk to a real person, urgent.
In progressAI
KH
Kira Holm5m
Where's the API token for the new workspace?
Waiting
JC
Jamie Chen3h
Thanks, that worked! 🙏
Resolved
AI replies firstOne-tap takeoverFull customer context
AI Copilot

Your agents, with a co-pilot.

Pommy drafts the reply before your agent even types — in your tone, grounded in your docs. One tap to send, edit, or ignore.

Hi — my order #JD42819 still hasn't arrived. It's been 6 days 😕
Pommy suggests
Hi Maya! I see #JD42819 shipped Monday via DHL — out for delivery today. Here's the tracking →
Want me to refund the shipping for the delay?
Hi Maya! I see #JD42819 shipped…
Agent tools · MCP

Agents that take action.

Connect any tool through MCP — your AI looks up an order, checks stock, issues a refund, or queries your database, right inside the chat.

MCP · connectedAgent tools
Look up an orderShopify
Check live stockInternal API
Issue a refundStripe
Pull customer recordsYour database
Connect an MCP server
Products in chat

It doesn't link. It sells.

Pommy answers a shopping question with real product cards — right inside the conversation.

Pommy
Online
You
Something warm for winter runs?
P
These three are perfect 👇
🧥
Summit Jacket
€159
🧤
Thermal Gloves
€39
🧦
Wool Socks 3pk
€24
Live inventory. Pulls real products from Shopify, Woo or Stripe.
One-tap add-to-cart. Checkout without leaving the chat.
Smart recommendations. Matches intent, not just keywords.
The dashboard

One panel, tickets to trends.

Create and manage tickets, track performance, and watch the numbers move — all in one place.

Conversations
Resolved by AI
Avg. reply
CSAT
Conversation volume7 days
Tickets4 active
Refund for order #JD42819Open
SOC 2 report under NDAPending
API token not workingResolved
Use cases

Built for how you sell.

E-commerce

Sell more, refund less

Product Q&A, order tracking and returns — answered in chat.

SaaS

Activation, on autopilot

Onboarding nudges and product Q&A, with deep links into your app.

Fintech

Trust-grade support

Account, KYC and billing — with audit trails and PII redaction.

Marketplaces

One inbox, two sides

Both sides of the marketplace, segmented widgets, one inbox.

Integrations

Plays nice with your stack.

Connect the tools you already run — messaging, commerce, and calendars — in a couple of clicks.

Instagram
WhatsApp
Telegram
31Google Calendar
Shopify
WooWooCommerce
Stripe
Webhooks
Pricing

Start free. Scale when you grow.

Start hereFree
$0 / forever

Everything you need to launch AI-first support.

  • Up to 500 conversations / mo
  • AI agent in your tone & docs
  • WhatsApp, Telegram & web widget
  • Agent console + smart routing
  • Replies in every language
Start free
No credit card required.
Scale
Let's talk

Higher volume, advanced controls, and a partner who picks up.

  • Everything in Free
  • Unlimited conversations
  • Priority onboarding & support
  • Advanced security & SSO
  • Custom integrations & SLAs
Talk to us
We'll tailor a plan to your volume.
Start free · No card required

Give your customers a better Monday.

Set up Pommy in under 10 minutes. Free up to 500 conversations a month — forever.

Start free Talk to sales
Pommy
Sign inStart free

All your customer service tools, one powerful platform.

AI-powered live chat and operations management helps teams resolve customer issues faster, automate support workflows, and scale operations without increasing headcount. It supports all languages, so you deliver seamless, fast, and professional customer support anywhere in the world.

Start free Request a demo
No credit card · Free up to 500 conversations / mo
AI handling · 1.2s avg
3 channels, one inbox
Pommy
Usually replies in seconds
Online
Message…
Scroll
Meet customers where they are

One inbox. Every channel they love.

WhatsApp, Telegram, the widget on your site — every conversation lands in the same calm console with the same Pommy AI answering first.

WhatsApp Business
2.7B users
Hi! Did my order ship yet?
10:42 ✓✓
Just shipped — DHL #JD42819. ETA Friday 🚚
10:42

Reply where 2.7B people already chat. Two-way templates, rich media, click-to-WhatsApp ads — Pommy AI answers first, your team takes over with one tap.

Official APITemplatesClick-to-chat ads
Telegram
900M users
Hey, can I change my delivery date?
Done ✓ Moved to Friday. I'll text you when it's out for delivery 🚚

Connect a bot or your channel in 60 seconds. Inline buttons, group chats and silent broadcasts — your AI handles the small talk, your team handles the rest.

Bot APIInline buttonsGroup chats
Web widget
One script tag
👋 Need a hand? I'm Pommy.
Do you ship to Spain?
Yes — free above €60. 🇪🇸

Drop one line in your <head>. The widget themes itself to your site, loads in under 18kB, and works perfectly on mobile, dark mode and screen readers.

<18kB gzipThemeableA11y first
One conversation, all channels

Sofia messages on WhatsApp. Continues on the widget. Same thread.

Pommy unifies identities across channels. No "let me check the other ticket" — your AI and your agents see the entire history, every time.

WhatsApp
Sofia · 9:42
Telegram
@sofia_k · 11:18
Web widget
Returning visitor · 14:02
One thread
SK
Sofia Klein
3 conversations · merged
The platform

Everything support needs. Nothing it shouts.

Not another helpdesk. The AI answers first, your team steps in when it matters, and every channel lands in the same place.

AI Brain

Answers in your tone, citing your own docs — and steps aside the moment a human is needed.

Products in chat

Sends real product cards — image, price, one-tap add-to-cart — not bare links.

Proactive invite

See visitors live and reach out before they bounce — from a real person.

Agent console

Every channel and every customer in one calm, unified inbox.

Edge performance

First reply in under a second, anywhere on earth. Built on Cloudflare.

Agent console · where you'll live

WhatsApp, Telegram, the widget.
One inbox. One quiet pane.

Your team will spend 80% of their day here. So we made it the calmest screen they own — every channel in one list, AI handling first reply, and the next thing to do is always obvious.

app.pommy.io/inbox
Pommy

All channels

128
Search conversations…
All 128Mine 12Unassigned 4
MR
Maya Reyes2m
Checkout keeps failing on the Pro upgrade — any idea why?
Openbilling
KH
Kira Holm5m
Where can I find the API token for the new workspace?
Waiting
DT
Diego Tavaresnow
I need to talk to a real person, this is urgent.
In ProgressvipenterpriseAI
GI
Greta Iverson1h
Any chance the SOC 2 report is shareable under NDA?
Openenterprise
JC
Jamie Chen3h
Thanks, that worked! 🙏
Resolved
NV
Nadia Volkov5h
Resolved by AI — visitor confirmed via thumbs-up.
ClosedAI
DT

Diego Tavares

via Web widget
diego@portex.com · Portex Logistics · ● Online · Toronto
AI replying
Today, 9:42 AM
DT
Hi — my team is locked out of the Q3 billing report. Pretty urgent.
9:42 AM
Pommy
Hi Diego — sorry to hear that. Could you share the workspace name and the email you're signing in with?
Pommy AI · 9:42 AM
DT
Workspace is portex-logistics, signing in as diego@portex.com. Owner's on PTO. I need a real person.
9:45 AM
AI escalated to human queue · low confidence + urgency keywords
SuggestionsHi Diego, Eli here — taking over. Let me get you back into the report.I can grant temporary owner access while yours is out.
Reply to Diego — ⌘+Enter to send · / for snippets
Replying as Eli Mason
DT
Diego Tavares
Operations Lead
vipenterprisebilling-q3
Customer
PlanEnterprise
MRR$2,400
SinceMar 2024
LocationToronto, CA
Session
Page/billing/reports
SentimentFrustrated
Activity
Visited Billing → Reports
9:42 AM
Failed login · 2FA timeout
9:39 AM
Plan renewed · annual
Sep 1 · 2025
All channels, one list
WhatsApp · Telegram · Widget
AI handles first reply
Take over with one click
Full customer context
Plan, history, sentiment
AI-suggested replies
Right above the composer
1 inbox
for all 3 channels
AI · Human
seamless handoff
Smart routing
by skill or load
Macros + snippets
/ to insert
Sentiment
tagged automatically
AI Copilot

Your agents, with a co-pilot.

Pommy drafts the reply before your agent even starts typing — in your tone, grounded in your docs and the whole thread. One tap to send, edit, or ignore.

  • Ready-to-send replies, suggested in real time
  • Matches your brand voice and past answers
  • Summarizes long threads into one line
  • Your agent stays in control — always one tap away
Conversation · Maya R.
Hi — my order #JD42819 still hasn't arrived. It's been 6 days now 😕
Pommy suggests
Hi Maya! I see #JD42819 shipped… Tab to insert
Agent tools · MCP

Agents that take action.

Connect any tool through MCP (Model Context Protocol) and your AI doesn't just answer — it gets the work done: looks up an order, checks stock, issues a refund, or queries your own database, right inside the conversation.

  • Add any MCP server in a couple of clicks
  • Agents call tools mid-chat — with your guardrails
  • Orders, inventory, payments, CRM — live, not guessed
  • Bring your own: any internal API or database
MCP · connectedAgent tools
Look up an orderShopify
Check live stockInternal API
Issue a refundStripe
Pull customer recordsYour database
Products view · a little Pommy magic

Your AI sends actual products.
Not links to products.

Ask "what trail runners do you have?" and Pommy replies with a clean, swipeable carousel — image, price, tag, one-tap add to cart. Works in WhatsApp, Telegram, and the widget. Connect your catalog once.

  • Pulls live from Shopify, WooCommerce, Stripe Catalog or CSV
  • AI picks 1–6 best matches from natural-language queries
  • Inventory-aware: hides what's out, surfaces fresh stock
  • One-tap add-to-cart, deep-link, or "Show me more"
Pommy
Pommy · Forest Co.
Online · replies instantly
What trail runners do you have in stock?
Great question! Here are 4 we have right now 👟
👟New€129
Trailrunner Mk2
View
👕€39
Forest Tee — Sage
View
🧢−10%€29
Linen Cap
View
🧦€19
Wool Socks (2pk)
View
Show me moreUnder €50In men's 9
Message…
The dashboard

One panel to run it all — tickets to trends.

Create and manage tickets, track team performance, and watch the numbers move in real time — without ever leaving Pommy.

Pommy · Dashboard
OverviewTicketsAnalytics
Conversations
Resolved by AI
Avg. first reply
CSAT
Conversation volumeLast 7 days
MonTueWedThuFriSatSun
Tickets4 active
Refund for order #JD42819
MROpen
SOC 2 report under NDA
ELPending
API token not working
KHResolved
Move billing to annual
DTResolved
Use cases

Wherever you sell, Pommy fits in.

A small, sharp tool that adapts to your stack — not the other way around.

E-commerce

Sell more, refund less

Order status, returns, sizing — answered before the cart is abandoned.

SaaS

Activation, on autopilot

Onboarding nudges and product Q&A, with deep links into your app.

Fintech

Trust-grade support

Account, KYC and billing — with audit trails and PII redaction baked in.

Marketplaces

One inbox, two sides

Both sides of the marketplace, segmented widgets, one inbox.

Integrations

Plays nice with your stack.

Connect the tools you already run — messaging, commerce, and calendars — in a couple of clicks.

Instagram
WhatsApp
Telegram
31Google Calendar
Shopify
WooWooCommerce
Stripe
Webhooks
Pricing

Start free. Scale when you grow.

A genuinely useful free tier to get going — and a real human on the line when you're ready for more.

Start here
Free
$0/ forever

Everything you need to launch AI-first support today.

  • Up to 500 conversations / month
  • AI agent trained on your tone & docs
  • WhatsApp, Telegram & web widget
  • Agent console with smart routing
  • Replies in every language
Start free
No credit card required.
Scale
Let's talk

Higher volume, advanced controls, and a partner who picks up.

  • Everything in Free
  • Unlimited conversations
  • Priority onboarding & support
  • Advanced security & SSO
  • Custom integrations & SLAs
Talk to us
We'll tailor a plan to your volume.
Start free · No card required

Give your customers a better Monday.

Set up Pommy in under 10 minutes. Free up to 500 conversations a month — forever.

Start free Talk to sales