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The calendar view

Every appointment the assistant books, live in the console.

The Calendar icon on the console's left rail opens a full calendar of your appointments — including every booking the assistant makes in chat, which appears here the moment it's confirmed.

The Agent console calendar in day view with a booking on the grid and the time-zone indicator at the top
The console calendar in day view — every booking the assistant confirms lands on this grid instantly.

What you can do here#

  • Switch views — Day, Week or Month from the top right; the mini calendar on the left jumps to any date.
  • Filter by provider — the Providers list shows each staff member with their appointment count; pick one to see only their schedule.
  • Manual entries — creating events right in the console is coming soon; until then, anything you add in your Google Calendar appears here automatically (the two stay in sync, and Sync now forces a refresh).
  • Check the time zone — the indicator at the top (e.g. Europe/Istanbul · GMT+3) tells you which zone the grid uses; it comes from your appointment settings.

Tip: This calendar and your connected Google Calendar show the same appointments — chat bookings land in both. Your team can live in the console without opening Google Calendar at all.