Showcase cards

The showcase is where you define your products and services as visual cards; you manage them on the Showcase tab of the Knowledge Base page. When a customer asks about something relevant, the assistant shows the matching cards next to its answer: an image, a title, a short description and a link that opens when the card is tapped.

How does the assistant pick cards?#

• A precise question gets one card — "How much is teeth whitening?" brings only that service's card, not the whole catalog.
• A broad question gets a selection — for "what do you offer?" it shows a set of highlights and mentions the total count.
• Cards match the answer — whatever the assistant is talking about is what appears; unrelated cards don't sneak in.

Adding a link to a card#

Every card has a Product URL field: the address of that product or service's page on your site. When the customer taps the card's button in chat, this address opens — that's the jump from conversation to sale or detail page.

• Auto-fill — paste the address while adding a card; the title, description and preview image are pulled from the page automatically. Edit anything by hand afterwards.
• Button text and color — customize the card button's label (e.g. "View", "Book now") and color per card; leave them empty to use the defaults.
• Search keywords — add comma-separated words customers might use when asking about this product; they strengthen the assistant's card matching.

For a showcase that works#

• Write clear titles — use the name customers would search for; keep abbreviations and internal jargon off the card.
• Put distinguishing details in the description — the assistant finds the right card through these texts.
• Fill in fields like price and duration — "price question → card + exact number" is the best experience.
• Keep image links reachable — a card with a missing or broken image renders empty in chat.